Has our service failed your expectations?

If you have an issue with our service, we are keen to help resolve it.

Falcon Road Real Estate Complaint Process

In the event that the service provided by a salesperson licensee does not meet the expectation of the prospective client, client or customer, your concerns should be addressed to John Stewart, Director, Falcon Road Real Estate.

[email protected]

Download the Falcon Road Real Estate In-house Complaint Process

Download here

Making a Complaint Through the Real Estate Authority:

Prospective clients, clients or customers should be aware that they may access the Real Estate Agents Authority complaints process without first using the in-house procedures; and that any use of the in-house procedures does not preclude their making a complaint to the Authority.

The Real Estate Agents Authority can be contacted at:

The Real Estate Agents Authority Level 4 The Todd Building, 95 Customhouse Quay, Wellington 6011

View the REA Website